1. The sender must pack the package properly in order to protect the goods inside during the delivery process. If any loss or damage arise due to improper packaging, the loss or damage is the responsibility of the sender.

2. The weight that is used as a reference in billing is the actual weight or dimensional weight that has a greater value. If there is a weight increase caused by an additional packaging process carried out by J&T Express, then that would be the standard of the delivery cost.

3. The sender must accurately declare the content and value of the package. Inaccurate declaration of information regarding the package is entirely the responsibility of the sender.

4. J&T Express prohibits the delivery of items such as corpses or its parts, living or dead animals, drugs, weapons, ammunition, flammable materials, high-value non-aesthetic or aesthetic items, and other items prohibited and restricted by the government.

5. J&T Express has the right but is not obliged to check the package in ensuring that the goods sent do not violate the applicable law. If without the knowledge of J&T Express, the sender sends the items that are prohibited and restricted, the sender hereby frees J&T Express from all damages, losses or other costs and demands from any party.

6. During the delivery process, J&T Express cannot guarantee that the entire delivery will take place smoothly and appropriately. Unforeseen events may arise beyond the ability of J&T Express from all damages, losses or other costs and demands from any party.

7. If there is no complaint from the recipient when the item is delivered, the delivery is deemed to have been received properly and in good condition without any problem.

8. Any complaints/claims for loss or damage must be submitted by the sender, and not the recipient. This must be accomplished no later than 7 (seven) days after the item is received, as shown on the receipt and/or other related documents.

9. Items and parcels that have not been claimed or have not been returned after a duration of 6 months become the property of J&T Express. J&T Express reserves the right to dispense with parcels as needed.

10. In addition to the agreement or written terms and conditions on this receipt, J&T Express cannot be prosecuted and burdened with an agreement or other legal basis except with a written agreement approved by the person in charge of the authorized J&T Express.

11. When handling over goods to J&T Express, the sender is deemed to have read, understood, and agreed to all delivery terms and conditions stated on this receipt without any coercion from any party, as well as freeing J&T Express from all demands or form of compensation.

12. Any court action arising from this contract, the same shall be brought in the proper court of Taguig City to the exclusion of all other courts.

 J&T EXPRESS TERMS AND CONDITIONS

These Terms and Conditions of service constitute a legally binding contract between "J&T Express" and "Sender".

When availing of J&T Express’ delivery services you as the “Sender”, agrees, on your behalf and on behalf of the “Recipient” or of any one who with an interest in the delivery that the following Terms and Conditions will apply.

These Terms and Conditions are published both in print and electronically on the website www.j&texpress.com.

J&T Express reserves the right without giving reasons to refuse a delivery. A refusal of delivery for whatever reason, can never give rise to any claim for damages by the Sender in respect of J&T Express.

J&T Express’ liability is strictly limited to direct loss and damage to a parcel only. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought as filed complained to J&T Express.

I. PACKING:

1. The sender must pack the package properly in order to protect the goods inside during the delivery process. If any loss or damage arrive due to improper packaging, the loss or damage is the responsibility of the sender.

2. J&T Express has the right to open and inspect a parcel without notice for safety, security, customs or other regulatory reasons. At the same manner J&T Express is not obliged to check each package in ensuring the goods sent do not violate the applicable law.

If without the knowledge of J&T Express, the sender sends the items that are prohibited and restricted, the sender hereby frees J&T Express from all damages, losses, or other costs and demands from any party and even by laws of the country.

3. The sender must accurately declare the content and value of the package, inaccurate declaration of information regarding the package is entirely the responsibility of the sender.

II. PRICING:

1. The weight that is used as reference in billing is the actual weight or dimensional weight that has a greater value. If there is a weight increase cause by an additional packaging process carried out by J&T Express, then that would be the standard of the delivery cost.

III. DELIVERY SERVICE:

1. During the delivery process, J&T Express cannot guarantee that the entire delivery will take place smoothly and appropriately. Unforeseen events may arise beyond the control of J&T Express in respect to transportation (i.e. Natural Disasters), in which J&T Express will not provide compensation for any loss and/or damage.

2. If there is no complaint from the recipient when item is delivered, the package is deemed to have been received properly and in good condition without any problem.

3. J&T Express prohibits the delivery of items such as corpses or its parts, living or dead animals, drugs, weapons, ammunition, flammable materials, high value non-aesthetic items, and other items prohibited and restricted by the government.

4. When handling over goods to J&T Express, the Sender is deemed to have read, understood and agreed to all delivery terms and conditions stated in this agreement without any coercion from any party, as well as freeing J&T Express from all demands or forms of compensation.

IV. CLAIMS:

1. Any complaints/claims for loss or damage must be submitted by the sender, and not by the recipient.

2. The complaint form for lost goods must be accomplished no later than 30 days from the date the Sender handed over the parcel to J&T Express for delivery; and for damaged goods, complaint must be filed within 7 days upon receipt of the parcel.

3. J&T Express does not provide an “All Risk” coverage, hence, maximum cost for claims for document is at Php500.00 and Php30, 000.00 for non-document parcel.

V. LIMITATIONS OF LIABILITIES:

1. J&T Express liability for damage, loss, or delay shall be as follows:

    A. For Lost or Damaged with Declared value: Limited to Goods Value declared on the official receipt and Freight fee only.

    B. For Lost or Damaged without Declared Value: Limited only to Freight fee only regardless the value of goods.

    C. For Successful Delivery with Damaged item: Limited only to the declared value of Goods based on the official receipt.

    D. For Partial Damaged item: Limited only to the declared value of Goods divided by the total number of delivered items, to get the cost per item, multiplied to the number of damaged item/s.

2. Delivery of the parcel will be made in accordance with the Sender’s instructions.

3. Sender shall defend, indemnify and hold harmless J&T Express from any loss or damage sustained directly by the Sender and from and against all claims asserted against the Sender with respect to the delivery service covered hereunder arising in whole or in part out of:

    a. Failure of the Sender to follow specifications, instructions, warnings, or recommendations furnished by J&T Express

    b. Failure of the Sender to provide true and correct information, especially in the Airway bill, of the real names and accurate address of the Sender and the recipient; as well as the factual contents and declared value of parcels delivered.

4. In no event shall J&T Express be liable for special, incidental or consequential damages, or for damages in the nature of penalties.

VI. NO MODIFICATIONS OR AMENDMENT UNLESS WRITTEN:

These terms and conditions of service may only be modified, altered or amended in writing signed by both Customer and Company; any attempt to unilaterally modify, alter or amend same shall be null and void.

VII. FORCE MAJEURE:

J&T Express shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by: (a) strike, lock-out, stoppage or restraint of labour, the consequences of which J&T Express is unable to avoid by the exercise of reasonable diligence; or (b) any cause or event which J&T Express is unable to avoid, and the consequences of which J&T Express is unable to prevent by the exercise of reasonable diligence.

Any court action arising from this contract, the same shall be brought in the proper court of Taguig City to the exclusion of all other courts. 

In addition to the agreement or written terms and conditions on this receipt, J&T Express cannot be prosecuted and burdened with an agreement or other legal basis except with a written agreement approved by the person in charge or authorized by J&T Express.

PRIVACY POLICY

J&T Express Philippines is committed to protect the customers’ personal information and will take necessary and relevant measures to safeguard the customers’ personal information in accordance with the Personal Data Protection Act 2012.

This Privacy Policy governs the manner in which J&T Philippines collects, uses, maintains, and discloses information collected from the customers. This policy only applies to personal information of individuals that are processed for commercial transactions. This policy does not create a contract between J&T Philippines and our customers and does not create any legal rights nor liabilities on or against J&T Philippines.

Collection of Personal Information

J&T Express Philippines may collect information that personally identifies the customer when the customers choose to use J&T Philippines’ services. The processing and utilization of the customers’ personal information will be done in accordance with the Personal Data Protection Notice herein and all applicable laws.

Personal information refers to data that can be used on its own, or with other information to identify, contact, or locate a single person or an individual in context.

As part of our dealings with you, we may collect your personal data, including but not limited to:

1.      Your name, gender, civil status, date of birth, address, telephone or mobile numbers, email address, mailing address, proof of identification, and any other information relating to you which you have provided, in submission of any form, and as a result of our interaction with you either online or offline;

2.      Your bank account and credit card information that you provide us in availing our products and services;

3.      Information about your visit and use of our websites, digital platforms, and mobile apps, including but not limited to social media profile information, IP addresses, your browsing behavior within and throughout our digital assets, and session lengths that are collected by our website analytics tools and cookies that we may place on your computer. You may disable the use of cookies on your browser at any time;

4.      Your social media behavior when you tag, mention, or post photographs of any J&T Express Philippines related posts and its subsidiaries publicly on any social media platform (i.e.,Facebook, Twitter, Instagram, LinkedIn, etc.); and

5.      Your work-related information regarding your company, your ownership, and participation when you apply for vendor accreditation;

6.      Further, we may collect and store your personal information in a variety of ways:

a.    When you purchase or avail any of our products, services, promos, activities, and events;

b.     When you interact with our sales or customer care agents, reservation officers and specialists through email, phone, chat services, or face-to-face meetings;

c.     When you submit information through manual forms, and online forms on our digital assets (i.e., websites, apps), or contact us through any of our social media accounts (i.e., Facebook, Twitter, Instagram, LinkedIn, etc.);

d.   When you register, maintain, or use our digital platforms, including our mobile apps;

e.   When you visit our premises with CCTV surveillance camera that are used for safety and security of our guests, employees, and other visitors of our drop off points/stores/branches;

f.     When you provide personal information in relation to inquiries, requests, and complaints;

g.    When you respond to surveys, promotions, and other marketing and sales initiatives;

h.    When you submit a job application;

i.      When you are referred to us by third parties or business partners; and

j.      When you submit your personal information to us for any other reason.

Personal information other than yours

When you disclose to us personal information of another person, you attest that consent has been obtained from that person to disclose and process his/her personal information in accordance with this policy.

Disclosing customers’ Personal Information

J&T Express Philippines may disclose the customers’ personal information to the following parties (including those located overseas) for the purposes stated above:

1.      To any of our directors, officers, and authorized employees;

2.      Agents and service providers who provide services relating to the purposes of which the personal information is collected including data processing services;

3.      Professional advisers such as lawyers and certified public accountants;

4.       Banks, credit card companies and their respective service providers;

5.   Suppliers or subcontractors; third-party service providers; consultants that have been contracted by J&T Express Philippines to provide logistics, warehousing, freight-forwarding, financial, technical, administrative, and support services such as information technology, payroll, accounting, sales administration, procurement, training, background investigation, and other services, such as but not limited to allowing users to have access to and enjoy other features of our digital platforms;

6.      Any third-party business offering goods and services or sponsor contest or other marketing and promotional programs, where you have provided your consent;

7.      Members of our group of companies or our subsidiaries and affiliates; and,

8.      Our joint venture and VIP clients.

In addition, J&T Philippines does not sell, trade, or rent customers’ personal information to others.

Accessing and Updating customers’ Personal Information.

If the User would like to access, update or correct the provided personal information, the User is able to access or correct personal information via our APPs.

Changes to this Policy

J&T Express Philippines reserves the right to amend or update this privacy policy at any time to reflect changes in the law, our business practices, processes, or structure. Upon the update or amendment, J&T Philippines will post a notification on the Site or in the App and revise the updated date accordingly. The customer acknowledges and agrees that it is the customer’s responsibility to review this privacy policy periodically and become aware of modifications.