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a. Is J&T Express a registered company?
- Yes, J&T Express entered the Philippine express market in August 2018, originally from Indonesia. The company is committed to expand its networt across Southeast Asia. As of today, we have been established in Indonesia, Malaysia, Vietnam, Thailand and now in the Philippines.
b. To which destinations am I able to ship with J&T Express?
- Our company has branches nationwide. J&T Express has an extensive network that supports delivery services intercity, inter-province, and across the island.
c. What are your office hours?
- Our company operates daily, including weekends and holidays. Office hours are from 8:30am to 5:30pm. Our hotline is available 24/7 at (02) 8911-1888 for any inquiries or concerns.
a. Where can I place my bookings for pick-up? - You can send your bookings through our 3-Service Platforms; website, mobile application and 24/7 hotline. - For 24/7 hotline, we are catering bookings for pick-up for Shopee and VIP only. - For mobile application, customers may book through our APP and proceed to the nearest branch for drop-off. b. What are the list of charges for the services I use? - List of charges are the Shipping Cost, Value-Added Service Fee, Cash on Delivery (COD) Fee, Value Added Tax (VAT) and other charges (if any). c. What payment methods are supported by J&T Express? - Mode of payments at present are Cash transactions, Cash on Delivery (COD) & Monthly Payment for VIP.
a. How can I track the status of my package?
- You can track your packages by using our service platforms: website, mobile app and 24/7 hotline. Monitor your package in real time via these platforms.
a. Should I package my shipment?
- Yes. But if package needs enhancements, our Courier will advise.
b. What is the best way to package my shipment?
- All items should be packed carefully before the rider arrives to pick up your shipment.
- Materials such as bubble wrap, styrofoam or styroflakes help to make sure that your package is shock resistant.
- Customers may also avail of our J&T boxes to be paid separately from the shipping fee.
We have four sizes of boxes:
Php 30 for extra small box (30x24x15cm) that can carry 3 to 4 kilograms of items.
Php 40 for small box (36x27x18cm) that can carry 4 to 5 kilograms of items.
Php 50 for medium box (46x30x23cm) that can carry 6 to 9 kilograms of items.
Php 80 for large box (60x36x32cm) that can carry 10 to 12 kilograms of items.
*prices may change without prior notice
a. Are there any limitations on the goods that I can send via J&T Express regarding weight and dimensions?
- Yes, we only accept up to 50 kilograms maximum on the weight of the package. For express shipments, items with length of more than 1.5 meters on one side will not be accepted.
b. Are there restrictions on the goods that I can send via J&T Express?
-Yes, Here is a list of restricted items for shipping:
a.) Dangerous goods & biological reagents such detonators, gunpowder, firecrackers, gasoline, alcohol, kerosene, Tung oil, lacquer, matches and pesticides;
b.) Narcotic drugs and psychotropic substances, such as opium, morphine, cocaine, etc.
c.) Items prohibited by circulation or delivery by national laws, such as arms, tobacco, currency, antiques, gold and silver jewelry, precious metals;
d.) Perishable items such as fresh meat and fresh fish;
e.) Various reactionary newspapers and magazines, publicity materials and obscene or indecent articles;
f.) Specimens of various living animals, liquids and various animal corpses;
g.) Other items that are prohibited by law and inappropriate packaging materials.
c. Which measurements do I need to provide for my package?
- Kilograms (kg) in weight & centimeters (cm) in dimensions
- Weight Calculations are based on the actual weight of the package versus the volumetric weight, accounted whichever is higher.
d. What is volumetric weight?
- Volumetric weight, sometimes also called "dimensional weight”, is a billing technique which takes into Account the length, width and height of a package.
a.) Length: measure first left to right;
b.) Width: measure front to back;
c.) Height: measure top to bottom.
e. Should I send fragile items?
- Yes, but our Courier will advise if it needs enhancements on packaging as we label all our fragile item shipments for proper handling.
f. How do I label my package?
- We will provide an Air Waybill (AWB) or Electronic Waybill (E-waybill). Please make sure to provide all details correctly. Errors or mistakes can cause delays.
a. Do you offer insurance?
- For the safety of express mail, J&T Express provides a value-added service, which is a special service for express mail. The value-added fee is 1% of the declared price of the item (according to the invoice of the item)
E.g.: If item price is P1,000.00 - then the value added fee is P1,000.00 x 1% = P10
b. In which situations can I file for a claim?
- If a shipment is received in good condition, it is not possible to submit a claim. In the case of loss or damaged shipment delivery, it is essential that you mention the damaged state of the package on the manifest when receiving the goods. Also: take photos for proof.
c. How can I submit a claim for loss and damage?
- All claims must be sent by mail thru customerCA@jtexpress.ph or reported through our 24/7 hotline ((02) 8911-1888) of J&T Express.
d. Within what time period should a claim for delayed, loss or damage be filed?
- Claims are valid depending on the following accepted conditions:
1.) Loss complaint
Time Limit：Within the time limit of the request (within 30 days from the date of the shipment.)
2.) Damage complaint
Time Limit：Within the time limit of the request (scheduled within 7 days from the date of notification of the damage.)
LIQUID ITEMS BELOW 150ML
LIQUID ITEMS ABOVE 150 ML
NON-FRAGILE ITEMS
GADGETS
FRAGILE ITEMS
ELECTRONIC ITEMS
DOCUMENTS
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All Kinds of Battery and Electronic Products (Such as household batteries,powerbanks,cellphone,camera,and table is allowed.
All Kinds of Currencies (Such as Old Coins and bills, and Play Money (Only Blank Cheques is Allowed)
All forms of Environment Items (Such as corals,shells, pebbles,starfish,driftwoods. (Only Succulent Plant for VIP is allowed)
Liquid items less than 150ml can be placed in J&T pouches
provided that they are placed in a box with at least 2 rounds of bubble wrap. All liquid more than 150ml cannot be placed in
J&T pouches. (More than 150ml liquid must placed in a box).
Commercial original packaging can be accepted and sent, if not, we cannot accept.
All Kinds of Battery and Electronic Products (Such as household batteries,powerbanks,cellphone,camera,and table is allowed.
All Kinds of Currencies (Such as Old Coins and bills, and Play Money (Only Blank Cheques is Allowed)
All forms of Environment Items (Such as corals,shells, pebbles,starfish,driftwoods. (Only Succulent Plant for VIP is allowed)
Liquid items less than 150ml can be placed in J&T pouches
provided that they are placed in a box with at least 2 rounds of bubble wrap. All liquid more than 150ml cannot be placed in
J&T pouches. (More than 150ml liquid must placed in a box).
Commercial original packaging can be accepted and sent, if not, we cannot accept.
All Coercion Items (Such as dagger,hunters knives,switch knives, edged sharp knives,crossbows,spears,axes,tear gas,electric shock,electric shock,handcuffs)
All forms of Gases Flammable,Non Flammable, and Toxic Gases (Such as Acetylene, butane, propane, refrigerant gases, Compressed oxygen, carbon monoxide, fire extinguisher with compressed gas and liquefied gas, fertilizer ammoniating solution, Carbon monoxide, nitric oxide, chlorine gas, oil gas, mercury and cyanid)
All Explosive Articles (Such as firearms,any forms of gun,ammunition,blasting equipment,firecrackers,electric Ignition etc.)
All forms of Flammable Liquid (Such as Gasoline, item that contains gasoline, diesel, kerosene, gear
and motor oil, acetone, paint and paint-related materials
All forms of Flammable Solid (such as Coal (Activated Carbon),
matches (Phosphorus), sawdust, coconut shells,
sulfur, Yellow phosphorus, white phosphorus, titanium powder, Alkali metals, potassium and lithium, sodium
All forms of Oxiders and Organic Peroxide (Such as Ammonium perchlorate, Sodium peroxide, potassium and lead peroxide
All forms of Toxic and Infectious Substances (Such as Mercury, motor oil, bleach battery acid, toilet bowl
cleaner, pesticides,Bacteria, fungi, viruses, parasites etc.
All forms of Radioactive Material (Such as Uranium, Radium, Alpha Radiation, Polonium, Cobalt etc.
All forms of Corrosives (Such as Acids/acid solutions,
Batteries, Battery fluid, Fuel cell cartridges, Dyes, Fire
extinguisher charges,Hydrochloric acid, Sulfuric
acid, etc
All forms of Illegal Drugs (Such as Morphine, Heroin, Codeine, Sedatives, Marijuana,Nicotine, Cocaine,
Methamphetamine, Crack, Uppers, Marijuana, , Mescaline, Psilocybin.
All forms of Tobacco and Cigaretes (Such as Cigarettes, Cigars, Little Cigars (Cigarillos), Waterpipes (Hookah, Shisha, Narghile, Argileh), Chewable tobaccos.
All forms of Liquor or Alcoholic Beverages (Such as Gin, Whiskey, Beer, Ale, Brandy, Applejack, Rhum, Baijiu, Pijiu, Soju, Sake, Arak, Vodka, Cognac, Tequila, Mead, Okolehao, Wine. Basi, Lambanog, Tuba, Tapuy, Bignay, Strawberry wine, Calamansi Wine, Mango
Rhum, Cacao Liquor, Coffee Liquor, Salted Caramel Wine.
All forms of Negative Propaganda (Such as Building a mental or false image, creating a false dilemma, Name calling, misinformation, inflammatory language, slanderous and libelous language.
All forms of Perishable Goods (Such as such as meat and meat by products, fish and seafood, poultry products, dairy products, fruit and vegetables, flowers, pharmaceutical products, and
chemicals
All Coercion Items (Such as dagger,hunters knives,switch knives, edged sharp knives,crossbows,spears,axes,tear gas,electric shock,electric shock,handcuffs)
All forms of Gases Flammable,Non Flammable, and Toxic Gases (Such as Acetylene, butane, propane, refrigerant gases, Compressed oxygen, carbon monoxide, fire extinguisher with compressed gas and liquefied gas, fertilizer ammoniating solution, Carbon monoxide, nitric oxide, chlorine gas, oil gas, mercury and cyanid)
All Explosive Articles (Such as firearms,any forms of gun,ammunition,blasting equipment,firecrackers,electric Ignition etc.)
All forms of Flammable Liquid (Such as Gasoline, item that contains gasoline, diesel, kerosene, gear
and motor oil, acetone, paint and paint-related materials
All forms of Flammable Solid (such as Coal (Activated Carbon),
matches (Phosphorus), sawdust, coconut shells,
sulfur, Yellow phosphorus, white phosphorus, titanium powder, Alkali metals, potassium and lithium, sodium
All forms of Oxiders and Organic Peroxide (Such as Ammonium perchlorate, Sodium peroxide, potassium and lead peroxide
All forms of Toxic and Infectious Substances (Such as Mercury, motor oil, bleach battery acid, toilet bowl
cleaner, pesticides,Bacteria, fungi, viruses, parasites etc.
All forms of Radioactive Material (Such as Uranium, Radium, Alpha Radiation, Polonium, Cobalt etc.
All forms of Corrosives (Such as Acids/acid solutions,
Batteries, Battery fluid, Fuel cell cartridges, Dyes, Fire
extinguisher charges,Hydrochloric acid, Sulfuric
acid, etc
All forms of Illegal Drugs (Such as Morphine, Heroin, Codeine, Sedatives, Marijuana,Nicotine, Cocaine,
Methamphetamine, Crack, Uppers, Marijuana, , Mescaline, Psilocybin.
All forms of Tobacco and Cigaretes (Such as Cigarettes, Cigars, Little Cigars (Cigarillos), Waterpipes (Hookah, Shisha, Narghile, Argileh), Chewable tobaccos.
All forms of Liquor or Alcoholic Beverages (Such as Gin, Whiskey, Beer, Ale, Brandy, Applejack, Rhum, Baijiu, Pijiu, Soju, Sake, Arak, Vodka, Cognac, Tequila, Mead, Okolehao, Wine. Basi, Lambanog, Tuba, Tapuy, Bignay, Strawberry wine, Calamansi Wine, Mango
Rhum, Cacao Liquor, Coffee Liquor, Salted Caramel Wine.
All forms of Negative Propaganda (Such as Building a mental or false image, creating a false dilemma, Name calling, misinformation, inflammatory language, slanderous and libelous language.
All forms of Perishable Goods (Such as such as meat and meat by products, fish and seafood, poultry products, dairy products, fruit and vegetables, flowers, pharmaceutical products, and
chemicals
1. The sender must pack the package properly in order to protect the goods inside during the delivery process. If any loss or damage arise due to improper packaging, the loss or damage is the responsibility of the sender.
2. The weight that is used as a reference in billing is the actual weight or dimensional weight that has a greater value. If there is a weight increase caused by an additional packaging process carried out by J&T Express, then that would be the standard of the delivery cost.
3. The sender must accurately declare the content and value of the package. Inaccurate declaration of information regarding the package is entirely the responsibility of the sender.
4. J&T Express prohibits the delivery of items such as corpses or its parts, living or dead animals, drugs, weapons, ammunition, flammable materials, high-value non-aesthetic or aesthetic items, and other items prohibited and restricted by the government.
5. J&T Express has the right but is not obliged to check the package in ensuring that the goods sent do not violate the applicable law. If without the knowledge of J&T Express, the sender sends the items that are prohibited and restricted, the sender hereby frees J&T Express from all damages, losses or other costs and demands from any party.
6. During the delivery process, J&T Express cannot guarantee that the entire delivery will take place smoothly and appropriately. Unforeseen events may arise beyond the ability of J&T Express from all damages, losses or other costs and demands from any party.
7. If there is no complaint from the recipient when the item is delivered, the delivery is deemed to have been received properly and in good condition without any problem.
8. Any complaints/claims for loss or damage must be submitted by the sender, and not the recipient. This must be accomplished no later than 7 (seven) days after the item is received, as shown on the receipt and/or other related documents.
9. Items and parcels that have not been claimed or have not been returned after a duration of 6 months become the property of J&T Express. J&T Express reserves the right to dispense with parcels as needed.
10. In addition to the agreement or written terms and conditions on this receipt, J&T Express cannot be prosecuted and burdened with an agreement or other legal basis except with a written agreement approved by the person in charge of the authorized J&T Express.
11. When handling over goods to J&T Express, the sender is deemed to have read, understood, and agreed to all delivery terms and conditions stated on this receipt without any coercion from any party, as well as freeing J&T Express from all demands or form of compensation.
12. Any court action arising from this contract, the same shall be brought in the proper court of Taguig City to the exclusion of all other courts.
J&T EXPRESS TERMS AND CONDITIONS
These Terms and Conditions of service constitute a legally binding contract between "J&T Express" and "Sender".
When availing of J&T Express’ delivery services you as the “Sender”, agrees, on your behalf and on behalf of the “Recipient” or of any one who with an interest in the delivery that the following Terms and Conditions will apply.
These Terms and Conditions are published both in print and electronically on the website www.j&texpress.com.
J&T Express reserves the right without giving reasons to refuse a delivery. A refusal of delivery for whatever reason, can never give rise to any claim for damages by the Sender in respect of J&T Express.
J&T Express’ liability is strictly limited to direct loss and damage to a parcel only. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought as filed complained to J&T Express.
I. PACKING:
1. The sender must pack the package properly in order to protect the goods inside during the delivery process. If any loss or damage arrive due to improper packaging, the loss or damage is the responsibility of the sender.
2. J&T Express has the right to open and inspect a parcel without notice for safety, security, customs or other regulatory reasons. At the same manner J&T Express is not obliged to check each package in ensuring the goods sent do not violate the applicable law.
If without the knowledge of J&T Express, the sender sends the items that are prohibited and restricted, the sender hereby frees J&T Express from all damages, losses, or other costs and demands from any party and even by laws of the country.
3. The sender must accurately declare the content and value of the package, inaccurate declaration of information regarding the package is entirely the responsibility of the sender.
II. PRICING:
1. The weight that is used as reference in billing is the actual weight or dimensional weight that has a greater value. If there is a weight increase cause by an additional packaging process carried out by J&T Express, then that would be the standard of the delivery cost.
III. DELIVERY SERVICE:
1. During the delivery process, J&T Express cannot guarantee that the entire delivery will take place smoothly and appropriately. Unforeseen events may arise beyond the control of J&T Express in respect to transportation (i.e. Natural Disasters), in which J&T Express will not provide compensation for any loss and/or damage.
2. If there is no complaint from the recipient when item is delivered, the package is deemed to have been received properly and in good condition without any problem.
3. J&T Express prohibits the delivery of items such as corpses or its parts, living or dead animals, drugs, weapons, ammunition, flammable materials, high value non-aesthetic items, and other items prohibited and restricted by the government.
4. When handling over goods to J&T Express, the Sender is deemed to have read, understood and agreed to all delivery terms and conditions stated in this agreement without any coercion from any party, as well as freeing J&T Express from all demands or forms of compensation.
IV. CLAIMS:
1. Any complaints/claims for loss or damage must be submitted by the sender, and not by the recipient.
2. The complaint form for lost goods must be accomplished no later than 30 days from the date the Sender handed over the parcel to J&T Express for delivery; and for damaged goods, complaint must be filed within 7 days upon receipt of the parcel.
3. J&T Express does not provide an “All Risk” coverage, hence, maximum cost for claims for document is at Php500.00 and Php30, 000.00 for non-document parcel.
V. LIMITATIONS OF LIABILITIES:
1. J&T Express liability for damage, loss, or delay shall be as follows:
A. For Lost or Damaged with Declared value: Limited to Goods Value declared on the official receipt and Freight fee only.
B. For Lost or Damaged without Declared Value: Limited only to Freight fee only regardless the value of goods.
C. For Successful Delivery with Damaged item: Limited only to the declared value of Goods based on the official receipt.
D. For Partial Damaged item: Limited only to the declared value of Goods divided by the total number of delivered items, to get the cost per item, multiplied to the number of damaged item/s.
2. Delivery of the parcel will be made in accordance with the Sender’s instructions.
3. Sender shall defend, indemnify and hold harmless J&T Express from any loss or damage sustained directly by the Sender and from and against all claims asserted against the Sender with respect to the delivery service covered hereunder arising in whole or in part out of:
a. Failure of the Sender to follow specifications, instructions, warnings, or recommendations furnished by J&T Express
b. Failure of the Sender to provide true and correct information, especially in the Airway bill, of the real names and accurate address of the Sender and the recipient; as well as the factual contents and declared value of parcels delivered.
4. In no event shall J&T Express be liable for special, incidental or consequential damages, or for damages in the nature of penalties.
VI. NO MODIFICATIONS OR AMENDMENT UNLESS WRITTEN:
These terms and conditions of service may only be modified, altered or amended in writing signed by both Customer and Company; any attempt to unilaterally modify, alter or amend same shall be null and void.
VII. FORCE MAJEURE:
J&T Express shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by: (a) strike, lock-out, stoppage or restraint of labour, the consequences of which J&T Express is unable to avoid by the exercise of reasonable diligence; or (b) any cause or event which J&T Express is unable to avoid, and the consequences of which J&T Express is unable to prevent by the exercise of reasonable diligence.
Any court action arising from this contract, the same shall be brought in the proper court of Taguig City to the exclusion of all other courts.
In addition to the agreement or written terms and conditions on this receipt, J&T Express cannot be prosecuted and burdened with an agreement or other legal basis except with a written agreement approved by the person in charge or authorized by J&T Express.
PRIVACY NOTICE
Your privacy is important to J&T Express ( “we”, ”our”, ”us”). Please take the time to read this Privacy Notice as it contains important information on who we are, how and why we collect, store, use, and share (“collectively”, “process”, “processing”) personal data (also referred to as “data”), your rights concerning your personal data, and how to contact us for any inquiries/concerns about the same. Please note that this Privacy Notice applies to all of our brands, products, and services that do not have its own privacy notice or that redirects to this privacy notice page. We may also update this Privacy Notice from time to time in compliance with the Republic Act 10173 also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, National Privacy Commission issuances, and other applicable data privacy laws and/or regulations.
This Privacy Policy was last updated on 01 April 2023.
WHAT DATA DO WE COLLECT?
J&T Express collects the following personal data: Name, Email Address, Contact Number, and Address. We and/or our authorized service providers may also collect your IP Address and other necessary device information to improve your experience when you access or use our Website and Applications. Currently, we use session cookies to improve your browsing experience whenever your visit our website. For information about Session Cookies you may visit https://allaboutcookies.org/what-are-session-cookies. Please note that we are not affiliated with this website and caution should be exercised when visiting it.
HOW DO WE COLLECT YOUR DATA?
You directly provide us with your personal data when you:
· Register with us and/or use any of our products and/or services.
· Participate in our customer survey, feedback, and marketing promotions.
· Use or view our website and application via your browser's cookies.
· J&T Express may also receive your data from its Partners and Affiliates, whom you have allowed to share your data.
WHY DO WE COLLECT YOUR DATA?
J&T Express collects your data so that we can:
· Perform our obligations relative to the products and/or services you availed from us.
· Send you notifications about marketing offers and promotions.
· Also, J&T Express may share your data to our partner companies so that they may offer you their products and services.
In the performance of our obligations due to your use of our products and/or services, we may send your data to, and also use the resulting information from, credit reference, local government agencies to prevent fraudulent activities.
HOW DO WE PROTECT YOUR DATA?
J&T Express collects and stores your data using secure and encrypted proprietary information systems. We keep your information while you are our customer and/or unless it is necessary to keep it longer to fulfill the purposes for which it was collected or for legitimate business or legal and regulatory purposes. (i.e. security, fraud prevention, financial record-keeping, etc.)
WHAT ARE YOUR RIGHTS UNDER THE DPA?
The following are your rights under Republic Act 10173 - the Data Privacy Act of 2012:
· Be Informed - You have the right to be informed of how and why we collect and process your personal data.
· Object - You have the right to object to the processing and/or sharing of your personal data especially when you feel that we do not have lawful grounds to do so. However, note that this may result in the termination of the product or service you availed from us when such data is necessary for us to perform our obligations.
· Withdraw Consent - You have the right to withdraw your consent to our processing activities on your personal data at any time subject to our internal procedures. However, this does not apply to instances where our processing of your personal data rely on grounds provided by law besides consent.
· Access - you have the right to request reasonable access to your personal data subject to our internal procedures. We reserve the right to seek reasonable administrative fees whenever providing such data to you presents certain challenges such as the need to extract it in volume due to you historical transactions with us and other similar instances.
· Data Portability - You have the right to obtain a copy of the personal data we collected from you in a format that is portable subject to our internal procedures.
· Rectify - You have the right to ask us to rectify and/or update your personal data if there are any errors or inaccuracies, subject to our internal procedures.
· Erasure or Blocking - You have the right to suspend, withdraw, or order the blocking, removal, or destruction of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, or personal data not necessary for the purpose for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.
· Damages - You have the right to be indemnified for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
MARKETING PROMOTIONS
We may send you marketing notifications about our products and services as well as those of our partner and affiliates companies. You may always opt out on receiving these notifications. You also have the right at any time to stop J&T Express from contacting you for marketing purposes or sharing your data to other members of the J&T Express Group.
HOW TO CONTACT US?
If you have any inquiries or concerns about your Personal Data, J&T Express's Privacy Notice and Policy. You may contact our Data Protection Officer at:
Email: dpo@jtexpress.ph
Registered mail:
Data Protection Office - Legal HQ
PH Global Jet Express, Inc.
11th Floor Marajo Tower
26th Street corner 4th Avenue
Fort Bonifacio, Taguig City,
Metro Manila, Philippines 1634
© 2015-2023 PH GLOBAL JET EXPRESS INC.
