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Marketing Department
Fulfillment Logistics Supervisor
Job Description

·         Support the warehouse and logistics operations with the day to day management

·         Oversee and manage the customer order fulfillment process including order entry, administration, and shipping in accordance with the organization’s customer service standards.

·         Act as a first-class service, both internally, to all areas of the business, and externally to customers and suppliers.

·          Work with the cross functional groups for continuous improvement identification and progress.

·         Develop and maintain standard operating procedures and work instructions, including periodic reviews and updates.

·         Ensure adequate inventory levels are maintained to maximize customer satisfactions and minimize cost.

·         Manage and oversee the order fulfillment team members to ensure uniform processes are in place throughout the team.

·         Initiate and prepare all order fulfilment status reports and serve as the lead for operational reviews.

*Note: Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior.


Job Requirement

·         Graduate of bachelor’s degree in supply chain management, industrial engineering, business, or any related field.

·         Minimum of 5 years in supply chain management specifically in order fulfillment management; preferably in logistics industry. 

·         Knowledgeable of customer service standards and principles.

·         Knowledgeable of end to end order fulfillment function, principles, and processes for providing excellent customer service.

·         Knowledgeable of standards and principles for supply chain management, retail operations, concepts, practices, and procedures.

·         Must have advance knowledge in all Microsoft Office Applications and not limited to new software applications.

·         Understanding of user-experience design for mobile and the web, technology trends and demonstrative design skills.


Industry Analyst
Job Description

·         Identify and understand trends in the e-commerce industry.

·         Gather data on the sales & financial performance of the competitors & assess their future strategies.

·         Look in what e-commerce customers patronize & why they choose a particular courier service.

·         Updated on industry trends & market share. 

·         Able to do competitive research.

·         Experience in Data Analytics & Reporting, Data Gathering, analysis, & reporting.

·         Focus in direct competitors service updates and developments.

·         Will handle competitors market research.


Job Requirement

·         Candidate must possess at least Bachelor's/College Degree in any field.

·         At least 3 Year(s) of working experience in the related field is required for this position.

·         Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Marketing/Business Development or equivalent.